Our Policies

To begin creating your custom artwork, a minimum payment of 50% of your order total is required. Your exclusive day-of-viewing pricing is reserved for two (2) weeks following your Viewing Appointment. If the required 50% payment has not been received within that time, your current order will automatically revert to our regular pricing in effect at the time payment is received.

The day-of-viewing 50% offer expires if the required minimum payment of 50% isn’t completed two weeks after the viewing appointment and changes to the then-current package price. 

Portrait Order Changes, Cancellations & Refund Policy

At Haus of Portraits, every portrait we create is individually commissioned and thoughtfully crafted for you. From fine-art retouching and design to printing, framing, and finishing, each piece is created specifically to your selections and specifications.

Because of the custom nature of our artwork, the following policy applies to all portrait orders.

Your 24-Hour Courtesy Review Period

We understand that you may occasionally want to make an adjustment after your ordering appointment.

Requests to change an order must be submitted within 24 hours of the order being placed.

Whenever possible, our team will gladly assist with adjustments to image selections, sizes, finishes, framing, or other order details during this courtesy period.

All requested changes are subject to production status and must be confirmed by Haus of Portraits.

Once Artwork Creation Begins

Your portrait order becomes final once any portion of the creative or production process has begun, including:

• Fine-art retouching
• Artwork enhancement
• Custom design
• Album or collection design
• Printing
• Framing
• Canvas or specialty artwork production
• Ordering custom materials from one of our production partners

Once production has begun, the order may not be canceled, refunded, exchanged, or reduced.

If production begins within the initial 24-hour period, the order becomes final at the time production begins.

Custom & Specialty Artwork

Custom frames, albums, wall-art groupings, specialty finishes, commissioned artwork, and other made-to-order products may enter production immediately following approval.

Because these pieces are created specifically for you, they are considered final once approved and submitted for production.

Changes After Production Has Begun

If you request an alteration after retouching, design, or production has begun, we will always do our best to accommodate you when reasonably possible.

Additional retouching, redesign, reprinting, reframing, materials, production, or shipping costs resulting from client-requested changes may be charged accordingly.

Certain changes may no longer be possible once artwork has reached a particular stage of production.

Cancellations & Refunds

Because every portrait order represents custom artwork created specifically for you:

All portrait orders are final and non-refundable once the 24-hour courtesy period has passed or production has begun, whichever occurs first.

Payments made toward a finalized portrait order may not be transferred to another session, client, product, or future purchase unless specifically authorized by Haus of Portraits management.

Our Craftsmanship Promise

We take tremendous pride in the quality of every portrait that leaves our studio.

If your finished artwork arrives with a verified manufacturing defect, damage, or an error that differs from the specifications approved on your order, Haus of Portraits will work with you to correct or replace the affected artwork at no additional cost.

Our craftsmanship promise does not apply to changes in personal preference, image selection, sizing, framing, or other specifications that were previously approved by the client.

Exceptional Circumstances

We recognize that extraordinary circumstances can occur.

Haus of Portraits management may, at its sole discretion, consider exceptional situations individually. Any accommodation made as a courtesy does not alter or waive this policy for future orders.

Our Commitment to You

Your portraits are more than products — they are artwork created to preserve the people, relationships, and moments that matter most.

Our team is committed to making the ordering experience thoughtful, personal, and exceptional from your first selection through the delivery of your finished artwork.

Thank you for trusting Haus of Portraits with something so meaningful.

Haus of Portraits
Santa Fe, New Mexico